Main News Desk

Experian launches intelligent collections to ease debt recovery burden

May 22, 2008

Experian®, the global information services company, launched today its Collections Information Service (CIS) to improve debt recovery by enabling organisations to take action at the most appropriate time to secure payment. Providing access to the most
up-to-date information, the web-based system brings greater insight to the way in which consumers are treated during the collections process.

CIS enables collectors to access Experian’s CAIS data showing an individual’s debt on a real-time basis while they are in contact with the customer. It includes an accurate evaluation of the customer’s circumstances to suggest the best course of action for customers who are in arrears. Supported by CIS’s sophisticated scores and analytics, users access the most up-to-date customer information and analysis via alerts on spending or borrowing activity across the board.

CIS is accessed via a single click-through to an Experian web service and users are able to personalise the system, choosing preferred actions such as taking payments, restructuring the debt or moving to litigation, with supporting prompts or scripts. Furthermore, users also have access to a unique case study section that contains information on debt across different accounts held on Experian’s extensive credit bureau.

“No single debtor is the same and CIS’s innovative approach allows collectors to focus their time and energy following up on the right debts using the right approach,” said Gavin Snell, General Manager at Experian. “Previously, collections had a far more limited view of a consumer’s debt profile and recent spending habits. The launch of CIS solves this major challenge.”

“CIS can increase success rates and inject intelligence into any system, without being dependent on having existing IT resources. Initial feedback from our clients shows that CIS will make a real difference to helping lenders make the best decisions for both themselves and consumers in today’s financial climate.”

Executive quote

“No single debtor is the same and CIS’s innovative approach allows collectors to focus their time and energy following up on the right debts using the right approach,” said Gavin Snell, General Manager at Experian. “Previously, collections had a far more limited view of a consumer’s debt profile and recent spending habits. The launch of CIS solves this major challenge.”

About the company

About Experian
Experian is a global leader in providing information, analytical and marketing services to organisations and consumers to help manage the risk and reward of commercial and financial decisions.

Combining its unique information tools and deep understanding of individuals, markets and economies, Experian partners with organisations around the world to establish and strengthen customer relationships and provide their businesses with competitive advantage.

For consumers, Experian delivers critical information that enables them to make financial and purchasing decisions with greater control and confidence.

Clients include organisations from financial services, retail and catalogue, telecommunications, utilities, media, insurance, automotive, leisure, e-commerce, manufacturing, property and government sectors.

Experian Group Limited is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. It has corporate headquarters in Dublin, Ireland, and operational headquarters in Costa Mesa, California and Nottingham, UK. Experian employs around 15,500 people in 36 countries worldwide, supporting clients in more than 65 countries. Annual sales are in excess of $3.8 billion (£1.9 billion/€2.8 billion).

For more information, visit the Group’s website on www.experiangroup.com.

The word ‘Experian’ is a registered trademark in the EU and other countries and is owned by Experian Ltd and/or its associated companies.

Contact details

VICTORIA COLLINSON or ANNA WHITE, LEWIS PR, Millbank Tower, London. SW1P 4RS. Tel: 020 7802 2626. Email: victoriac/annaw@lewispr.com

Bookmarklets:

Recent Press Releases

2010 Archive

2009 Archive

2008 Archive

2007 Archive

Jump to:

Main News Desk

Experian launches intelligent collections to ease debt recovery burden

Executive quote

About the company

Contact details