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Library designer shelves product management problems with Stibo Systems

~ Demco implements STEP to manage multi-channel product marketing across EMEA ~

June 16, 2009

Demco Europe, the UK’s leading library supplies company, has signed a new deal with Product Information Management (PIM) supplier Stibo Systems to organise its product range of specially designed library resources.

The company will use Stibo Systems’ STEP solution to centralise product information for all its EMEA brands and streamline information across all its products – which include library furniture, AV displays and book scanning equipment. This will improve Demco’s agility to respond to the market, compete more effectively and remove the manual processes in the production cycle.

Demco supplies customers in the public, educational, academic, private and commercial sectors – and its brands include Gresswell, which provides supplies to library professionals and LFC, which works to make libraries engaging for children at school through an extensive range of learning resources.

STEP will ensure information is consistent between different marketing channels, including online and printed catalogues as well as Demco’s contact centre and support operations

Previously, product information was manually inputted. So STEP will help improve the efficiency of Demco’s catalogue production, and will allow the company’s consultants to focus on their day jobs.

Executive quote

“Demco Europe products are designed to a high specification with a specialised and demanding audience in mind – so there’s no room for error when it comes to product information,” said Roger Twigg, Sales Director UK at Stibo Systems. “Keeping this kind of information consistent in different countries and across different languages can be an even bigger task, but is crucial for companies looking to deliver a class-leading service as efficiently as possible.”

Customer quote

“With over 12,000 products to manage, it can be time-consuming and costly to stay on top of price and description changes, and to make sure those changes are consistent throughout our various channels and across our markets,” said Sue Smart, director of marketing at Demco. “Using STEP, managing the information supply chain will be much less complex, and we’ll be able to ensure all channels have the right product information at the right time. As a result, we get to concentrate on servicing our customers’ needs, rather than worrying about the accuracy of our product data.”

About the company

About Stibo Systems (www.stibosystems.com)
Stibo Systems helps companies of all sizes manage master data to reduce costs, improve time to market and comply with regulatory requirements by providing solutions to gather, manage and share product information efficiently. With global operations in the United Kingdom, the United States, Germany, Denmark, India and Singapore, it is part of the privately held Stibo A/S group of companies. Stibo Systems’ customers include leading organizations such as GE, Premier Farnell, Siemens, RS Components, Millipore, Conrad Electronic, Patterson Companies, MSC Industrial Supply Company, Figleaves.com, Manutan Group and Harbor Freight Tools; as well as travel and tour operators such as Thomas Cook, Group RCI, SAGA and Trafalgar Travel and many others.
About the STEP master data platform
STEP is a critical component for companies that are improving their business processes by pursuing a master data strategy. STEP enables businesses to efficiently aggregate raw master data from partners and disparate sources in a central repository; enrich and manage the data; make consistent data seamlessly available throughout the enterprise; and quickly deliver approved data throughout the product lifecycle — from procurement to multiple sales and support channels. Industry-leading language management and versioning capabilities make STEP an optimal solution for global manufacturers, distributors, retailers and service organisations.

Contact details

Fiona O'Sullivan at Stibo Systems on 07825 438844

Technorati tags: Stibo Systems | data management | product information management |

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