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RFU tackles ITIL with Sostenuto

June 09, 2008

The Rugby Football Union has selected Sostenuto from Sunrise to support its ITIL drive.

The IT department at RFU had outgrown their previous solution and needed a web based service management system that could be configured to meet ongoing requirements and ITIL compliance. Sostenuto was selected to meet those needs.

Led by Network Manager Mike Morris, the IT team is responsible for infrastructure and support across the entire RFU estate and are kept extremely busy. Morris is therefore looking forward to the benefits that Sostenuto will bring:

“Sostenuto will help us on several levels; we will manage third parties more effectively, the timed-release process allows my team to work within the constraints of the RFU’s SLA in a more efficient way, and we will be able to create multiple categories and sub categories in the incident creation process”.

Morris also pointed to the availability of contract management and Sostenuto’s ‘ability to integrate with the RFU intranet for self service’ as key benefits of Sostenuto and big areas for the RFU moving forward.
(177 words)

Customer quote

Network Manager Mike Morris commented “Sostenuto will help us on several levels; we will manage third parties more effectively, the timed-release process allows my team to work within the constraints of the RFU’s SLA in a more efficient way, and we will be able to create multiple categories and sub categories in the incident creation process”.

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About the company

NOTES TO EDITORS
About the RFU
The Rugby Football Union is the national governing body for both grassroots and elite rugby in England and is actually owned by its member clubs. It is the oldest rugby union in the world. A complete cross section of the community is involved in the sport of rugby union in England, with over 2¼ million players enjoying the game.

About Sunrise Software (www.sunrisesoftware.co.uk)
Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions.

Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Mothercare, Bank of New York, the NHS, QVC, Harper Collins, Rugby Football Union and Landesbank Baden Wurttemberg.

Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto ITSM, a process driven, entirely browser based solution to complement Enterprise, its well-established client-server offering.

2007 saw the launch of Sostenuto Foundation, a browser-based solution that offers the core ITIL processes out of the box. Foundation allows customers to take a step-by-step approach to ITIL, an alternative to the 'ITIL all-in' approach available with Sostenuto ITSM.

For further information, please visit www.sunrisesoftware.co.uk.

Contact details

For further press information, please contact the team at LEWIS PR:
Email: sunrise@lewispr.com Tel: +44 (0)20 7802 2626
Web: www.lewispr.com Fax: +44 (0)20 7802 2627

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