Main News Desk

Vision Express goes live with Sostenuto

July 01, 2008

Vision Express, the well known high street opticians and part of Europe’s largest optical retailer, has gone live with a new web based IT service management solution: Sostenuto Foundation from Sunrise.

The software is being used by the IT and product departments to support staff at head office and in the 319 stores throughout the UK.

In addition to the IT service function it fulfils, Sostenuto is used to support the purchasing of products from third party suppliers, such as frames for example.

The project was delivered on time and project manager Louise Smith comments: “The process went very smoothly, especially considering the complexity of the setup for two different departments. We configured different categories and filters so the two teams see their own versions of the same system.”

Having recently added a further 75 stores to its portfolio, Vision Express recognised the need for an evolved service management system to go hand in hand with its business growth. The team has already experienced benefits including improved tracking of SLAs and enhanced reporting.

“We are delighted to see yet another successful household name embrace Sostenuto”, said Sunrise Chairman Tom Weston. “It makes sense now for businesses to seek best practice processes in a software package, but with a certain amount of tailoring to their business needs, and this is exactly what we excel at with Sostenuto.”
(226 words)

Executive quote

“We are delighted to see yet another successful household name embrace Sostenuto”, said Sunrise Chairman Tom Weston. “It makes sense now for businesses to seek best practice processes in a software package, but with a certain amount of tailoring to their business needs, and this is exactly what we excel at with Sostenuto.”

Customer quote

“The process went very smoothly, especially considering the complexity of the setup for two different departments. We configured different categories and filters so the two teams see their own versions of the same system," Louise Smith project manager.

Multimedia

Vision Express logo

About the company

NOTES TO EDITORS

About Sunrise Software (www.sunrisesoftware.co.uk)
Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions.

Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Mothercare, Bank of New York, the NHS, QVC, Harper Collins, Rugby Football Union and Landesbank Baden Wurttemberg.

Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto ITSM, a process driven, entirely browser based solution to complement Enterprise, its well-established client-server offering.

2007 saw the launch of Sostenuto Foundation, a browser-based solution that offers the core ITIL processes out of the box. Foundation allows customers to take a step-by-step approach to ITIL, an alternative to the 'ITIL all-in' approach available with Sostenuto ITSM.

For further information, please visit www.sunrisesoftware.co.uk.

Contact details

For further press information, please contact the team at LEWIS PR:
Email: sunrise@lewispr.com Tel: +44 (0)20 7802 2626
Web: www.lewispr.com Fax: +44 (0)20 7802 2627

Bookmarklets:

Recent Press Releases

2010 Archive

2009 Archive

2008 Archive

2007 Archive

Jump to: