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VoiceObjects establishes partnership with Datapoint to deliver personalised phone self-service solutions

~ customer service applications are set to witness dramatic developments as two industry experts join forces ~

May 21, 2008

VoiceObjects and Datapoint have joined forces to expand and improve process automation solutions for customer service applications.

The partnership will see an international personalised phone self-service company work with a leading provider of optimisation and performance improvement solutions for contact centres. By optimising the VoiceObjects VoiceXML-based phone application server, Datapoint will be able to quickly and efficiently deliver self-service phone solutions that enable organisations to personalise each caller’s experience. Phone self-service will be integrated into strategies for improving customer experience and managing the complexity of sophisticated phone applications.

Using VoiceObjects, Datapoint will reduce the time to market while establishing platform independence for its customers. In addition to developing new self-service solutions, the partnership also eases ongoing support and management of the applications.

Executive quote

“This integration with the Datapoint brings affordable, personalised phone self-service to a new group of enterprises and carriers,” said VoiceObjects CTO Michael Codini. “With Datapoints and VoiceObjects’ support for open standards like VoiceXML, companies have unprecedented flexibility for developing personalised phone self-service applications.”

Customer quote

“This partnership with VoiceObjects allows us to create personalised phone self-service solutions which significantly increase self-service adoption and ensure best caller satisfaction.” said Enrique Hermoso, Sales Director at Datapoint Ibérica. “We can deliver more convenient solutions to our customers which lowers the total cost of ownership of these applications.”

About the company

About Datapoint
Datapoint is headquartered in the UK with offices in Spain, Ireland, France, Germany, the Netherlands and Italy. The company is a systems integrator for enterprise and call centre communications covering all related infrastructure and applications. Datapoint's customer base extends to 41 countries including responsibility for supporting 5,000 sites for businesses in finance, telecommunication and services.

About VoiceObjects

VoiceObjects is redefining automated phone-based customer service for global 500 enterprises and mobile carriers. By delivering personalized self-service solutions, VoiceObjects enables organizations to enhance each caller experience, integrate phone self-service into comprehensive customer service strategies and manage even the world´s most complex phone self-service applications residing on VoiceXML-based IVR platforms. VoiceObjects is used by leading companies including Adobe, Hershey’s, T-Mobile, Vodafone and Volkswagen Financial Services, providing personalized customer service experiences to more than 500 million callers each year. VoiceObjects is privately held and headquartered in San Mateo, CA. For more information visit www.VoiceObjects.com

Contact details

Account Manager at LEWIS, the PR agency
Tel: +44 (0) 161 601 7745 Fax: +44 (0) 161 601 7741
Email: voiceobjects@lewispr.com
Website: www.lewispr.com

Technorati tags: VoiceObjects | Datapoint | phone self-service solutions |

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