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TheNerds.net Unveils Enhanced Customer Service with Assurz

Leading Online Electronics Retailer Gears Up for Holiday Shopping Season with the Assurz 100% Satisfaction Guarantee™

REDWOOD CITY, CA - September 12, 2007

Assurz, Inc., the leading customer satisfaction guarantee provider, today announced that leading online electronics retailer, TheNerds.net, has made a strategic decision to offer customers an enhanced level of customer service, with Assurz’s all-encompassing, third party satisfaction guarantee.

Assurz’s industry-first, 100% Satisfaction Guarantee offers TheNerds.net an easy way to boost its customer service value proposition, helping the company attract new and repeat customers and ultimately increase sales. Assurz achieves this by increasing consumer confidence at every stage of the buying process, for example, alleviating pre-sale and purchase anxieties, and helping shoppers navigate the post-buying evaluation period. This includes making it easier for consumers to return items, safe in the knowledge that they can obtain a full, ‘no hassle’ refund.

Assurz will form a key part of TheNerds.net’s holiday sales strategy, specifically converting casual Web browsers or new online shoppers, who are looking for holiday electronics goods and gifts. TheNerds.net customers, including consumers, SMBs and government and educational institutions, can now choose to purchase the Assurz 100% Satisfaction Guarantee™ as part of the online check-out process. This allows shoppers an extended 90-day evaluation period, during which they can obtain a full refund, including shipping, if they are not satisfied with the purchase. Assurz manages the entire process for merchants, from shipping and handling, to eventual re-distribution.

“Our business is built on our customers, and we’re constantly looking for innovative ways to provide a deeper level of engagement and service,” said David Kriegstein, co-president of TheNerds.net. “Having Assurz in place frees up our resources to focus on maximizing sales. At the same time, our customers benefit from an easy, stress-free experience from the moment they land on our site to the post-purchase evaluation period, which includes the option for easy returns. In this sense, adding Assurz to our site was really a no-brainer.”

“TheNerds.net is ramping up for a busy holiday season for its consumer customers, but January is also a peak time in terms of continued sales from holiday gift cards, as well as being a good time for enterprises to purchase new equipment,” said Steve Hoffman, CEO at Assurz. “Our goal is to increase confidence for all of TheNerds.net’s customers, so that the company can focus on maximizing conversion rates and gaining long-term loyalty and repeat business.”

Executive quote

“TheNerds.net is ramping up for a busy holiday season for its consumer customers, but January is also a peak time in terms of continued sales from holiday gift cards, as well as being a good time for enterprises to purchase new equipment,” said Steve Hoffman, CEO at Assurz. “Our goal is to increase confidence for all of TheNerds.net’s customers, so that the company can focus on maximizing conversion rates and gaining long-term loyalty and repeat business.”

Customer quote

“Our business is built on our customers, and we’re constantly looking for innovative ways to provide a deeper level of engagement and service,” said David Kriegstein, co-president of TheNerds.net. “Having Assurz in place frees up our resources to focus on maximizing sales. At the same time, our customers benefit from an easy, stress-free experience from the moment they land on our site to the post-purchase evaluation period, which includes the option for easy returns. In this sense, adding Assurz to our site was really a no-brainer.”

About the company

About Assurz

Assurz, Inc. provides a 100% Satisfaction Guarantee™ to consumers who shop online for general merchandise. The Assurz guarantee enables shoppers to evaluate their purchases for an extended 90-day period and, if dissatisfied, receive full reimbursement of their purchase as well as prepaid return shipping directly from Assurz. This industry-first guarantee program works to overcome widespread insecurities about unfamiliar websites and possible product dissatisfaction through a fast, simple and convenient return process. The Assurz 100% Satisfaction Guarantee is offered through select merchants and channel partners. For more information, visit www.assurz.com.

About TheNerds.net

Founded in 1997, and based out of North Miami Beach, Florida, TheNerds.net offers one of the largest selections of computer parts and accessories in the US, with a product range of more than 94,000 items, ranging from hardware, such as high-end server and storage units, to software, electronics and home office equipment. For more information, visit www.thenerds.net.

Contact details

Christine King
LEWIS PR for Assurz
415-992-4400
assurz@lewispr.com

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