Main News Desk

Survey Reveals IT Service Providers Do Not Proactively Manage IT Systems

More than half of respondents hindered by reactive IT support, minimizing efficiency and limiting profitability

Lausanne, Switzerland - June 30, 2009

The majority of IT service providers still employ a ‘break/fix’ IT practice, responding to incidents only after they happen, according to a survey of over 2,200 IT Service Providers, Value Added Resellers (VARs) and IT consultants.
The respondents, of which 80 percent manage less than 1,000 machines and more than 50 percent have employees who provide support services remotely, replied that monitoring and security issues are the largest challenges and having a reliable, efficient IT system is crucial. Back-up and systems administration were also mentioned as obstacles they faced.

The 2009 IT Services Trends and Practices Survey, commissioned by Kaseya, shows most respondents are operating in reactive IT environments, which limits profits, reduces productivity and lowers ROI. In today’s difficult economic environment, break/fix models can hinder the success of MSPs and IT consultants.

The Kaseya IT automation platform allows service providers to configure, deploy, manage and secure thousands of IT assets. The solution offers a completely integrated dashboard and the unified suite enables providers to deliver a ‘one-to-many’ service to clients.

Executive quote

“Less than 20 percent of respondents are automating IT tasks and instead are relying on increased billing rates and decreased staff and salaries to maintain profitability,” said Gerald Blackie, CEO of Kaseya. “Rather than place unnecessary burden on staff and customers to maintain profits, technology tools such as Kaseya are consistently enabling MSPs to increase revenues and efficiency. Streamlining remedial, repetitive IT tasks help future-proof businesses by providing predictable, recurring revenues and ensuring cash is in the bank before service is rendered.”

About the company

About Kaseya
Kaseya is the global standard for IT automation, empowering IT service providers and IT departments in 32 countries. Kaseya’s IT automation platform provides a unified set of tools that proactively monitor, manage and control IT assets remotely, easily and efficiently from one integrated Web based platform. For a free 30 day trial of the Kaseya solution, please visit http://www.kaseya.com/download

Contact details

LEWIS PR

Katie Eakins / Amy Robinson

619-677-2700

kaseya@lewispr.com

Related links

For more information or to view complete survey results, please visit www.kaseya.com/survey or contact sales@kaseya.com.

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Technorati tags: Kaseya | IT automation | managed service providers | IT service providers | VAR | MSPs | survey |

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