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Satellites Unlimited Fuels Profitability with GPS Solution from TeleNav Track(TM)
GPS deployments found to help reduce business fuel costs by more than 13 percent (1)
TeleNav, Inc. today announced that Satellites Unlimited, Inc., the third largest DISH Network service provider in the US, has improved customer service through more efficient installation, decreased fuel consumption and enhanced employee safety measures through the use of TeleNav Track from AT&T, a mobile phone-based GPS navigation and tracking service.
For the past 12 years, Satellites Unlimited has provided professional installation services for DISH Network customers in the states of Alabama, Florida and Mississippi. Handling more than 365,000 appointments each year, Satellites Unlimited is responsible for fulfilling DISH Network’s regional work orders. Whether service technicians are installing a new dish or servicing an existing installation, the success of Satellites Unlimited’s business comes from its focus on customer service, including making sure appointments are serviced on time.
The satellite television market has grown substantially, and with an overall expansion in dish customers over the past five years, Satellites Unlimited has had to reevaluate its dispatching methods in order to maintain its high service level. Additionally, management found that they could contain costs better and run more efficiently if field workers were not spending unnecessary time in the office each morning plotting out their daily routes while still getting lost in the field and wasting fuel while searching for an address.
By deploying TeleNav Track on 240 AT&T-powered mobile phones, Satellites Unlimited has eliminated its employees’ dependence on paper maps and reduced calls to customers for verbal directions. TeleNav Track’s turn-by-turn directions also save the company time and fuel since employees don’t get lost looking for the location of customers’ homes. As a result, field workers no longer lose valuable daylight installation hours spent in the office, and each employee saves an average of 30 minutes to an hour otherwise lost from each day, resulting in an estimated decrease of 43,000 to 87,000 hours of company driving time a year.
Satellites Unlimited is not alone when it comes to saving costs through GPS services. According to a recent study by the Aberdeen Group, nearly one-third of service companies use GPS-based location data to improve service response times, workforce utilization and service profitability. The report also states that implementing a GPS system reduces overtime costs by an average of 13.2 percent through increased efficiency and driver accountability.(2)
Currently, more than 9,000 organizations rely on TeleNav Track to help manage their mobile resources. In addition, industry analyst firm, Frost & Sullivan, recently recognized TeleNav Track with its 2008 North American Mobility Award for Best MRM Solution on a Handheld Device. For a free consultation or to order TeleNav Track, customers should visit http://www.telenavtrack.com or call 1.88.TeleNav.2 (1.888.353.6282).
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Executive quote
“Like many businesses with a large mobile workforce, Satellites Unlimited has recognized the importance of making their business run as efficiently as possible as a way to reduce costly fuel-related expenses,” said Sal Dhanani, co-founder and senior director of marketing at TeleNav. “With TeleNav Track’s GPS navigation service, businesses can reduce mileage and wasted gas by ensuring their technicians don’t get lost in the field. For industries reliant on a mobile workforce, TeleNav Track offers an effective solution to help companies increase overall productivity and eliminate unnecessary operating costs.”
Customer quote
“We originally implemented the TeleNav Track service to increase route efficiency and reduce the amount of time field workers had to spend finding customer locations and mapping out their routes in the mornings,” said Tong Huang, IT manager of Satellites Unlimited. “What we did not expect were improvements in employee safety. With TeleNav Track’s voice directions, our technicians are better able to keep their eyes on the road. The safety of our employees and the success of our business are reliant upon this technology. To that point, we hope to implement navigation services for our remaining 240 field workers in the next 12-24 months.”
About the company
About TeleNav, Inc.
TeleNav, Inc., a privately-held company headquartered in Sunnyvale, California, was the first to launch a cell phone GPS system in the United States. Deployed by 15 carriers in 21 countries, TeleNav is a global leader in wireless location-based services (LBS). Currently, the company’s solutions are available in four continents, including North and South America, Asia and Europe.
TeleNav’s solutions include GPS navigation, Mobile Resource Management (MRM), social networking and local search. The company’s flagship product, TeleNav GPS Navigator™, is comparable to in-car systems found in luxury vehicles, offering a similar experience with functionality, such as automatically-updated maps and business locations, full color 3D moving maps, traffic alerts and one-click rerouting, location-sharing, business reviews, speech recognition, Wi-Fi hotspot finder, lowest-price fuel finder and more. TeleNav’s enterprise application, TeleNav Track™, incorporates GPS-enabled tracking, time sheets, wireless forms and navigation. TeleNav Track is a widely adopted service with over 9,000 customer organizations using it today.
TeleNav products are available on more than 450 wireless devices and run on all major mobile platforms currently available. TeleNav’s partners include Sprint Nextel, AT&T, T-Mobile USA, Alltel, Boost Mobile, Qwest, SouthernLINC Wireless, Rogers, Bell Mobility, T-Mobile UK, T-Mobile Austria, China Mobile, Vivo Brazil, Telcel, NII Holdings, Research In Motion (RIM), Motorola, Samsung, Sanyo, LG, Palm, HTC, Hewlett Packard, Nokia, Tele Atlas, deCarta, INRIX, Qualcomm and SiRF Technology Holdings.
For more information on TeleNav, please visit www.telenav.com.
Contact details
Mary Beth Lowell
TeleNav, Inc.
425.531.0122
Melanie Wehrman / Kate Sowell
LEWIS PR for TeleNav
Melanie: 408.573.3665
Kate: 408.573.3664
Supporting materials
Copyright 2008 TeleNav, Inc. All Rights Reserved.
“TeleNav,” “TeleNav Track,” “telenavtrack,” the TeleNav logo, and “telenav.com” are registered and unregistered trademarks and/or service marks of TeleNav, Inc. Unless otherwise noted, all other trademarks, service marks, and logos used in this press release are the trademarks, service marks or logos of their respective owners.
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Technorati tags: TeleNav Track | GPS tracking | Satellites Unlimited | GPS navigation | mobile resource management | DISH |
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