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Allianz Worldwide Care Selects Thunderhead NOW to Improve Flexibility, Customization and Delivery of Its Client Communications
Leading international health insurer now has an important tool to support business agility through streamlining and automating the fast creation and delivery of its client communications using the Thunderhead NOW platform
Thunderhead, recognized innovators in document automation and multi-channel communications solutions, today announced that Allianz Worldwide Care has selected the Thunderhead NOW platform to create, produce and manage its multi-channel client communications.
As a wholly owned subsidiary of the Allianz Group, Allianz Worldwide Care specializes in providing international health insurance to employees, individuals and their dependants, wherever they are in the world. Clients are provided with a flexible range of health insurance products, market-leading service levels and medical support from its team of in-house and regionally based doctors and nurses.
Allianz Worldwide Care selected Thunderhead NOW to replace its existing in-house system in part due to the platform’s unique business user control and its proven track record in the market. With Allianz Worldwide Care’s commitment to ensuring high levels of customer satisfaction, Thunderhead will enable the company to maintain its ability to deliver superior customer service by providing a flexible, scalable multi-channel customer communications solution for creating and delivering customer correspondence in a more seamless and efficient manner. For a company that currently provides policy documents and supporting correspondence in English, German, French, Spanish and Italian, with additional languages planned in the near future, this is an important tool.
Executive quote
“We are delighted that Allianz Worldwide Care has selected Thunderhead to improve its customer communications process,” commented Thunderhead CEO, Glen Manchester. “As an XML-based solution designed around the needs of business users, Thunderhead NOW is inherently able to produce highly personalized and accurate customer communications for any delivery channel and will help Allianz Worldwide Care move toward a more paperless communications process in order to deliver fast, efficient and personal service to their customer base.”
Customer quote
“To support our continuing focus on delivering service excellence, we believe that Thunderhead NOW is the solution best placed to meet the needs of our business today and in the future,” stated James Carroll, CIO, Allianz Worldwide Care. “The Thunderhead NOW platform will provide our business users with a communications tool that is quick, easy to use and very flexible, enabling them to take ownership of the end-to-end client communications process without having to rely on IT to change and manage document content. This will help to make us more efficient as an organization, remove resource bottlenecks and enable our IT staff to focus on core strategic projects.”
About the company
About Allianz Worldwide Care
Allianz Worldwide Care specialises in providing international health insurance for employees, individuals and their dependants. From a range of in-patient, out-patient and dental benefits, clients can create a comprehensive international healthcare plan that suits their needs, including both long-term and short-term assignments.
As a wholly owned subsidiary of the Allianz Group, the company is able to draw on the resources and expertise of one of the world’s leading insurers and financial services providers. Allianz Worldwide Care is the only international health insurance provider to offer a 48-hour turnaround on submitted medical claims under its “Clear to Zero” claims handling initiative. With a 95% client retention rate and a customer base that includes many of the European Fortune 500 companies, Allianz Worldwide Care continues to build a reputation for service excellence in international healthcare.
Allianz ranks number 20 in the Fortune Global 500 (and number 8 in Europe’s Top 50). The Allianz Group insures almost half of all Fortune Global 500 companies. While the Standard & Poor's rating for Allianz is "AA", Allianz Worldwide Care has been assigned an "A" rating in its own right.
About Thunderhead
Thunderhead is the leading provider of enterprise solutions for the production of highly personalized, multi-channel communications.
Thunderhead’s innovative platform, Thunderhead NOW, empowers business users to own the end-to-end process of creating and maintaining customer communications and delivers significant efficiencies and cost savings. Thunderhead NOW also enhances customer engagement, improving customer satisfaction, loyalty and revenue outcomes.
Due to its unique combination of business user control, open standards-based architecture and broad enterprise capabilities, Thunderhead has quickly established itself as a clear market leader and is one of the fastest-growing software companies in the world. The company counts many of the world’s leading private and public sector organizations as customers, including Allianz, Bank of America, Prudential, RBS Insurance, UBS and the Australian Department of Immigration and Citizenship. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.
For further information please visit http://www.thunderhead.com
Contact details
LEWIS PR
Katie Eakins / Brittney Wolff
619-677-2700
thunderhead@lewispr.com
Technorati tags: Thunderhead | document automation | Allianz | customer communications management | multi-channel |
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