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State of Indiana Improves Constituent Service with Joint Thunderhead IBM Solution
State Unemployment Agency Saves More Than $1 Million in Annual Print-Related Costs by Moving from Print to Electronic Communications
Thunderhead, the leading provider of enterprise communications products, today announced that the US State of Indiana Department of Workforce Development (IDWD) has successfully implemented the company’s Thunderhead NOW technology to improve constituent service, reduce costs and modernize its technology infrastructure.
Indiana’s Department of Workforce Development (IDWD) is responsible for administering the State’s unemployment insurance program. The agency serves more than three million civilian workers and produces an average of 7,000 documents daily, with a peak of more than 150,000 documents per day for tax, benefits and constituent appeals. As part of an agency-wide modernization project, IDWD sought to streamline processes, eliminate delays and enable easy, online access to relevant information and documents for employers, claimants and agency staff.
IDWD implemented the Thunderhead NOW platform, in tandem with the IBM FileNet P8 platform for automated workflow and document retrieval, as part of an integrated solution based on Tier Technology’s UIConnect integrated solution for unemployment insurance benefits, tax and appeals.
“Using the multi-channel capabilities of Thunderhead NOW, IDWD was able to eliminate more than one million printed notices, many of which were converted to XML-based documents for electronic delivery,” said Tim Peterson, vice president, Tier Technologies. This resulted in savings of more than $1 million in annual print-related costs. In addition, the joint solution using Tier’s UI Connect, Thunderhead NOW and the IBM FileNet solution has enabled IDWD to automate exception review and handling, resulting in faster adjudication of benefit claims.
Executive quote
“The State of Indiana’s implementation of a joint solution from Thunderhead and IBM is a perfect example of our ability to easily integrate with ECM, BPM and enterprise applications,” said Glen Manchester, chief executive officer of Thunderhead. “The State’s initiative has eliminated unnecessary complexity and cost, enabled higher service levels and dramatically improved communications.”
“This project highlights Thunderhead’s successful move into the public sector,” added Manchester. “Government agencies, like corporations, need to respond quickly to constituent inquiries with accurate and relevant content in the right language and format. We are delighted to be able to work with agencies like IDWD to deliver services that make a difference.”
Customer quote
“This new unemployment insurance solution, based on technology from Tier, IBM and Thunderhead, has enabled us to significantly reduce costs, streamline processes and enforce data integrity in an efficient manner,” said Pam Grenard, project manager at IDWD. “We’ve also been able to eliminate most of the complexities that exist in our legacy environments when it comes to generating and storing constituent correspondence.”
About the company
About Thunderhead
Thunderhead is the leading provider of enterprise solutions for the production of multi-channel business communications. Thunderhead delivers the only enterprise platform that enables business users to manage the end-to-end process of creating intelligent, personalized communications across multiple channels.
Due to its unique combination of business-user control, genuine open standards-based core, and enterprise capabilities, Thunderhead has quickly established itself as the clear market leader for financial services organizations. Thunderhead's customer base includes many of the world’s leading organizations, including Prudential, Allianz, Morgan Stanley and UBS, and is serviced from offices located in North America, Europe and Asia Pacific. Thunderhead is one of the world’s fastest-growing software companies, as recognized by Software 500 in the US and The Sunday Times in the UK.
For further information please visit www.thunderhead.com.
Contact details
LEWIS PR
Katie Eakins / Patrick Wallace
thunderhead@lewispr.com
619-677-2700
Technorati tags: Thunderhead | document automation | Thunderhead NOW | CRM | BPM | SOA | XML |
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