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Thunderhead NOW Helps HML Improve Service with Multi-branded, Multi-channel Communications
HML selects Thunderhead NOW to speed up processing times, improve service quality and deliver multi-branded, multi-channel customer communications
HML is the UK's largest provider of process outsourcing solutions for the mortgage sector, handling assets of over £49 billion for more than 35 clients. Following extensive market analysis, HML has licensed Thunderhead NOW as its foundation for generating personalized, multi-branded, multi-channel customer communications.
Thunderhead NOW will enable HML’s front-line employees to more quickly assemble and process mortgage documents and to easily apply one of the 35-plus brands they manage on behalf of their clients. Additionally, by providing customers with the information they need quickly, accurately and through the channel of their choice, HML expects to see significant improvements in customer service.
The Thunderhead solution has been purposefully designed for use by line-of-business professionals. As a result, HML will no longer be forced to rely on highly-skilled IT resources to make simple changes to their mortgage documents, which will result in dramatic improvements in operational efficiency, saving both time and money.
In the future, Thunderhead NOW will also enable HML to communicate with customers through their preferred media – including email, SMS messaging and HTML Web pages as well as traditional printed materials sent via the post – all of which are processed by a single, easy-to-use, enterprise platform.
Executive quote
“The Thunderhead NOW platform will help HML to grow its business by providing a proven, scalable solution that will enable faster on-boarding of new clients and will allow HML to deliver highly personalized and properly branded documentation to its customers via their preferred channel,” said Glen Manchester, CEO of Thunderhead. “We believe that HML’s requirement for personalized, multi-channel, individually branded documents represents the future of how financial services communications will be produced and delivered. And, we are delighted to add HML to our rapidly growing list of financial services customers.”
Customer quote
“We chose Thunderhead NOW following a detailed evaluation of all the leading products on the market. Continuous improvement in customer service is critical for our future business growth and we believe Thunderhead NOW best supports this strategy, as it enables us to easily manage documentation for all the brands that we represent,” said Debbie Richardson, IT director at HML. “We process mortgages for over 35 different clients, so Thunderhead’s ability to streamline the production of highly personalized, multi-branded, multi-channel communications will provide significant process efficiencies whilst also improving our quality of service.”
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About the company
About HML
HML is the UK's foremost provider of systems and process outsourcing solutions to the mortgage sector. Handling assets of over £50 billion for over 40 clients, HML is based in Skipton, North Yorkshire and employs around 2,000 people in Skipton, Padiham, Glasgow and Londonderry. It was formed in 1988 and is a wholly owned subsidiary of Skipton Building Society.
About Thunderhead
Thunderhead is the leading provider of enterprise solutions for the production of highly personalized, multi-channel communications.
Thunderhead’s innovative platform, Thunderhead NOW, empowers business users to own the end-to-end process of creating and maintaining customer communications and delivers significant efficiencies and cost savings. Thunderhead NOW also enhances customer engagement, improving customer satisfaction, loyalty and revenue outcomes.
Due to its unique combination of business user control, open standards-based architecture and broad enterprise capabilities, Thunderhead has quickly established itself as a clear market leader and is one of the fastest-growing software companies in the world.
The company counts nine of the top 10 leading investment banks as customers, including UBS, Morgan Stanley, JPMorgan, RBS and Société Générale. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.
For further information please visit www.thunderhead.com.
Contact details
LEWIS PR
Katie Eakins / Wanda Soler
619 677 2700
thunderhead@lewispr.com
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Technorati tags: Thunderhead | SOA | XML | CRM | BPM | document management | business communications |
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