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Thunderhead Wins Contract With Unitrin’s Property and Casualty Companies
Thunderhead, recognized innovators in document automation and multi-channel communications solutions, today announced that its platform has been selected by the property and casualty insurance companies of Unitrin, Inc. (NYSE: UTR) to power sophisticated customer correspondence and insurance policy production.
The property and casualty insurance group of Unitrin, Inc. is made up of Kemper(1) and Unitrin Specialty, which sell personal lines and commercial auto insurance through a network of independent agents, and Unitrin Direct, which sells personal auto and homeowners insurance directly to consumers. The group represents 72% of Unitrin’s $2.4 billion of annual insurance premiums.
According to Brice Garcia, Director of Policy Systems for Unitrin Services Group, the Thunderhead NOW platform will enable the company to consolidate the forms infrastructure for its three property and casualty segments.
ACORD XML standards allow data to be exchanged seamlessly across applications and businesses, increasing efficiency and enabling insurance and financial services firms to communicate electronically with agents, brokers and other data partners in the industry.
As part of the implementation, Thunderhead NOW will be integrated with Unitrin’s Enterprise Service Bus in support of its Service Oriented Architecture. This integration will facilitate the communication between Thunderhead NOW and other critical business applications like Unitrin’s Enterprise Content Management (ECM) software.
By implementing Thunderhead, Unitrin expects to significantly reduce operational costs through streamlined business processes, Garcia added. Empowering its business users to manage form modifications will enable Unitrin to reduce demand on its technical resources, gain faster time to market and adapt more easily to regulatory changes.
Executive quote
“We are delighted that Unitrin has selected Thunderhead NOW as its customer correspondence solution,” said Thunderhead CEO Glen Manchester. “With this solution, Unitrin will be able to better personalize customer communications across all delivery channels to provide a truly differentiated experience for its customers.”
“Unitrin is a great example of how Thunderhead customers directly benefit from Thunderhead’s XML-based architecture and broad support for open standards,” Manchester added. “Thunderhead’s innovative, open design enables us to readily support important industry standards, like ACORD XML, and to seamlessly integrate with our customers’ service-oriented architectures.”
Customer quote
“Thunderhead offers flexible, standards-based technology with broad functionality. Its ability to work with ACORD XML made the solution an easy choice for us and we look forward to completing the implementation,” Garcia said.
About the company
About Unitrin
Unitrin, Inc. is one of the nation’s leading financial services providers. The Unitrin family of companies specializes in property and casualty insurance and life and health insurance for individuals, families and small businesses.
About Thunderhead
Thunderhead is the leading provider of enterprise solutions for the production of highly personalized, multi-channel communications.
Thunderhead’s innovative platform, Thunderhead NOW, empowers business users to own the end-to-end process of creating and maintaining customer communications and delivers significant efficiencies and cost savings. Thunderhead NOW also enhances customer engagement, improving customer satisfaction, loyalty and revenue outcomes.
Due to its unique combination of business user control, open standards-based architecture and broad enterprise capabilities, Thunderhead has quickly established itself as a clear market leader and is one of the fastest-growing software companies in the world. The company counts many of the world’s leading private and public sector organizations as customers, including RBS Insurance, HBOS, Allianz, Prudential, and the Australian Department of Immigration and Citizenship. Thunderhead services its global customer base from offices located in North America, Europe and Asia Pacific.
For further information please visit http://www.thunderhead.com.
Contact details
LEWIS PR
Brittney Wolff
619-677-2700
thunderhead@lewispr.com
Supporting materials
(1) Unitrin uses the registered trademark "Kemper" under license, for personal lines insurance only, from Lumbermens Mutual Casualty Company, which is not affiliated with Unitrin.
Technorati tags: Thunderhead | document automation | Thunderhead NOW | Unitrin | Kemper | property insurance | casualty |
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